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Board of Directors

Meet the board members of the Midwest Contact Center Association:

Minneapolis Chapter

Jeremy Hyde
President

Director, Customer Service at Sun Country Airlines

Zach Tiger

Vice President

Sr. Product Owner, Employee Contact Center at Andersen Corporation

Matt Conant
Treasurer

VP Customer Experience at EcoWater Systems LLC

Beth Gauthier-Jenkin
Secretary

Vice President Customer Care at Gopher Sport

Hale Jay
President, Contact Center Consulting Group
Michael Smith
Principal Owner at MCS Solutions
Scott Current
President at Current Connections
Tim Austrums
CEO, Customer Experience Consultant at The Connected Hive
Preston Black

Practice Lead - Customer Support at Aston Carter

Chicago Chapter

Hale Jay
President, Contact Center Consulting Group
Tim Austrums
CEO, Customer Experience Consultant at The Connected Hive
Mike Davito

Senior Vice-President, Sales - North America, SharpenCX

Ruth Drew

Director of Customer Experience, Flinn Scientific

Millicent McIntyre

Senior Director Buyer Services, Insurance Auto Auction

Laurie Christianson

CS Systems and Audit Manager, Uline

Lisa Majeske

Account Executive, RingCentral

Joani Holmes

Director of the Service Center, American Bar Association

Joe Rice

Founder and CEO of CXponent