The MWCCA plans 6-8 events per year, including educational events, seminars, networking opportunities, lunch & learns and call center tours.

Please check back often as new events are always being planned. If you have an idea for an event, or would like to host a call center tour, please contact one of the MWCCA board members.

The MWCCA is a member organization, without the support of our members, we cease to exist.

Hosting MWCCA Events

Past Speakers

  • Randy Rubingh
    Author, "Call Center Rocket Science" / Sr Director of Global Customer Service at StubHub Customer Service Executive with a proven...
  • Suzette Blakemore
    Managing Director at Franklin Covey Helping organizations achieve results that require a change in human behavior Having spent much of my...
  • Ron Safarik
    VP Participant Services at Fringe Benefit Group Whether clinging to the face of a cliff 1,000 feet up, running over...
  • Robert B. Tucker
    President at The Innovation Resource Robert B. Tucker is president of The Innovation Resource, and an internationally recognized leader in...
  • Dayne Petersen
    Certified Call Center Auditor, CCCE Senior Instructor, Senior Consultant Dayne is the Lead Instructor for the College of Call Center...
  • Dan Coen
    President at Call Center Today Call Center Today is a training and consulting organization dedicated to building phenomenal performance in...
  • Brad Cleveland
    Co-Founder of International Customer Management Institute (ICMI), Author of 8 Contact Center Industry books Brad Cleveland is known globally as...
  • Bob Furniss
    Contact Center Consultant and Director of Bluewolf's Service Cloud Practice For more than 33 years my career has focused on...
  • Barbara Burke
    Customer Care Expert, Author, Speaker Barbara Burke uses her considerable experience and expertise to enable her clients leverage their most...
  • Donna Fluss
    President at DMG Consulting DMG Consulting LLC is a leading independent research, advisory and consulting firm specializing in unified communications...