Click Here for the original job posting: Technical Support Specialist – Leadpages
We promise you haven’t worked with anyone like us before. We’re a Minneapolis / St. Paul, MN based startup that’s changing the way businesses do marketing, lead generation, and conversion rate optimization online. With a growing team that works closely together, we move fast and enjoy what we do.
Launched in January of 2013, Leadpages generates tens of millions in annual revenue and has released game changing innovations.
We’re on a meteoric rise to the top — Leadpages was #220 on the 2015 Inc. 5000 and was named the fastest growing startup in MN in December 2014.
Our growth has been fueled by over $38m in funding from some of the most influential venture capitalists in the nation.
We’re obsessed with providing a culture that can’t be beat and were named a Top 150 Place to Work in Minnesota.
Thanks to visionary leadership, our dedicated team, and a truly astonishing road map, Leadpages’ growth potential is huge. And you can be part of it.
As a Technical Support Specialist, you’ll have turbo-charged technical skills, think deeply about the best solutions, and want to work with a fantastic team of people.
Come join the fun and build something great with us.
What You Will Do:
Your day-to-day responsibilities will shift and grow, but to start with you will:
Take great joy in answering questions and solving the problems of our fantastic customers.
Know how to really listen and have empathy for the customer’s situation.
THRIVE on going the extra mile…even when it’s not asked for.
Help build our knowledge-base of answers to frequently asked questions.
What You Have Done:
You have a unique combination of skills, talents, and mindset, including:
Pride in providing world-class support and have a positive personality to boot.
Some Technical Support or online help desk experience.
Are great at answering emails and support tickets, and you’re not too bashful to get on the phone to work through customers’ issues in real time.
Experienced in some (or all!) of our technology stack: WordPress, e-mail marketing apps/Email Service Providers (ex. MailChimp, ConstantContact, and AWeber) or CRM’s (ex. ZenDesk or Salesforce.com)
Who You Are:
Support is in your DNA and you get a rush out of helping people.
You’re looking for a place to let your inner Geek shine.
You have a superhuman aptitude for grammar, you’re a pro at spotting typos and have a flair for proper punctuation!
You’re incredibly positive and enjoy making another person’s day!
You possess technical adaptability in a constantly changing and expanding work environment.
Finally, you know how job applicants always say they have “great attention to detail?” That’s not just a phrase with us: it’s a must-have for success. You’ll need to pick up on nuances in support tickets and tiny details in emails. If you’re not truly detail-oriented, this won’t be a great match!
Who We Are:
To learn more about our company, our culture, and what we look for in the people we work with, check this out.
We consider working for a promising startup to be a lifestyle choice rather than a job choice. Our positions are challenging, but also come with amazing advantages and fulfillment to those who earn them. If you bring your ‘A game’ to the table, here’s what we’ll bring:
Competitive salary and benefits
2 – yes TWO! – work-from-home days per week
A gorgeous, bright office, conveniently located in Downtown Minneapolis
A fully stocked snack bar and drink fridge to keep you fueled
Relocation reimbursement, as needed. NOTE: You must live in or relocate to Minneapolis / St. Paul, MN for this position – this is our one non-negotiable
Getting in on the ground floor of a game-changing company
The chance to learn from some of the best people in the business through frequent – if not daily – interaction with our fiercely compassionate leadership team
Challenging and meaningful problems to solve – you will invariably make a difference and impact
A vibrant and devoted team (who still finds time for fun!)
The room and tools you need to create and succeed
No politics, no B.S., and no jerks
At Leadpages, we strive to create an inclusive workplace that upholds the dignity of all people. We value, respect, and celebrate everyone’s individualities and honor their unique strengths from all different walks of life. We believe that embracing diversity of thought and perspective encourages collaboration that leads to product (and people!) innovation, diverse products and a successful business.
Source: MWCCA Jobs
http://leadpages.jazz.co/apply/1hnRlb/Technical-Support-Specialist We promise you haven’t worked with anyone like us before. We’re a Minneapolis / St. Paul, MN based startup that’s changing the way businesses do marketing, lead generation, and conversion rate optimization online. With a growing team that works closely together, we move fast and enjoy what we do. Launched in January of 2013, Leadpages generates tens of millions in annual revenue and has released game changing innovations. We’re on a meteoric rise to the top — Leadpages was #220 on the 2015 Inc. 5000 and was named the fastest growing startup in MN in December 2014. Our growth has…